Refund & Return Policy
At Cartzlix, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help.
Return Window
You may request a return within 7 days of receiving your order.
Eligibility
- Item must be unused, in original packaging, with all tags/accessories intact.
- Products damaged due to misuse are not eligible for return.
How to Request a Return
Email cartzlix@gmail.com with your order number and reason for return. Our team will confirm eligibility within 24-48 hours.
Refunds
Once we receive and inspect the returned item, approved refunds are processed within 5-7 business days to your original payment method.
Damaged or Defective Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos/video, and we'll send a replacement or full refund at no extra cost.
Questions? Reach us at cartzlix@gmail.com.